Consequently, the fact that nowhere on the Adobe site it says what I need to do if I want to cancel the actual subscription when I have cancelled the trial weighs heavier legally than whatever might be stated in Adobe’s T&C’s. This doesn’t make sense and, luckily, I live in the EU where we have rules that protect buyers from practices such as these. They asked whether I would be so kind as to take a look and pay the fee. This morning, however, I received an email from Adobe’s billing department, telling me there was a problem with the payment of my monthly subscription it was the third time they’d tried to charge the card to no avail. We’re a month later now and in the meantime, I haven’t even bothered to visit the Adobe account. I used Path Finder’s folder/file search for this so that I could even remove files like plists and other files that Adobe dumps in the oddest places on your Mac.
#CANCELLING MY ADOBE SUBSCRIPTION SOFTWARE#
When I cancelled the trial, I removed all the software including all the software’s support folders. When I installed the trial, I was suspicious of the demand to enter credit card details before you’ve even started a trial period, so I used a prepaid card with very little money on it (some €5 or less even). I downloaded Adobe’s latest Photoshop version, tried it out for a day and cancelled my trial and – as it would have been logical, even from a legal point of view - my subscription (“plan” as they call it) with it. It seems Adobe interprets the term “free trial” differently than most people and charges your credit card for the subscription fee even if you cancel the trial after a day or two, deactivate their software and remove it from all your devices.
0 kommentar(er)
